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Frequently Asked Questions

Shipping

When Will I Receive My Order?

It typically takes 3-5 business days to receive any orders placed. We have products on hand and will be authenticating all orders before shipping. As soon as your order is confirmed and checked for quality, we will send you all tracking information for your order. 

 

 

International Shipping 

International delivery times vary and international customers are responsible for any additional taxes and fees once items are shipped. 

 

 

Shipping Cost & Other Fees 

Domestic shipping cost will be the standard cost depending on the state it is being shopped from. International shipping cost will vary depending on the country being shipped to and fees that may apply. 

Returns

How to Return  

Pack up the items in a shipping box (it's best to use the one the item(s) were mailed to you in). Include a copy of your packing label. If you do not have a packing label, please include the following information:

  • Full Name

  • Email Address

  • Telephone Number

  • Order Confirmation Number

  • Exchange Reason

  • New Item(s) 

  • Where To Mail Product To

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We recommend using a trackable shipping service or purchasing shipping insurance when returning items. 

*THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COST FOR EXCHANGES!

 

 

Damaged or Incorrect Items  

WE RESERVE THE RIGHT TO REFUSE WORN OR DAMAGED MERCHANDISE!

 

Exchanges  

We will only be accepting exchanges! Exchanges within 5 days of purchase. Items must be in a new, unworn, and undamaged condition!

*IF THERE ARE ANY QUESTIONS THAT YOU MAY HAVE THAT ARE NOT LISTED, PLEASE REACH OUT TO US AND WE WILL GET AN ANSWER FOR YOU! THANK YOU FOR SHOPPING WITH GOLDEN MEMORIES!

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